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So there I was at the grocery store with Annabelle...

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So there I was at the grocery store with Annabelle...

by Jenise » Sun Aug 29, 2010 2:47 pm

...who was visiting from Los Angeles. It's a new market oriented less at the moms amongst us who shop weekly for a large family but more toward the weekender and too-busy-to-cook type who picks up just what is needed for dinner along with a bottle of wine. It's small but handy since the next closest store is another eight miles distant, and they generally have one of everything plus a lot of unusual "gourmet" items. As part of their low-impact model, they only have two cashier lanes of which most of the time only one is manned, and there are four self-checkout stands which I prefer to waiting on a human.

Apparently self check-out stands are not yet a fad in Thousand Oaks, California, where Annabelle lives, so she was unfamiliar with the process in general as well as the extreme quirkiness of the software at this particular store--I never seem to get through even a ten item purchase without the recorded voice informing me of a goof-up I've usually not actually made. Half the time, the voice (a lady's voice that sounds a lot like my GPS) is incorrectly informing me that the item is an incorrect weight for what it's supposed to be or instructing me to put the item in the bag even though I've already done so.

The software apparently has a recorded word, often generic because they have so much specialty stuff, for every item, and that word is spoken extra loud with pauses on either side--it's probably a fill-in-the-blank kind of thing so room is allotted for some longer grocery words. So in the latter case above, say it's milk you've just scanned but not yet (supposedly) put on the carousel, the voice will say, "Put your MILK in the bag!"

So there are Annabelle and I, going kind of slow because Annabelle's having fun with it and we're sorting according to whether the stuff is going to go into the garage fridge or the house fridge, and Annabelle scans some cream, say, and it says "Put your CREAM in the bag!" And then there were some cherries and it said, "Put your CHERRIES in the bag!" And next came some English Muffins made by a local bakery, and delivered into one of those gloriously coincidental moments of simultaneous silence all around so that everyone within 20 feet heard it was delivered this instruction, "Put your BUNS in the bag!"

It's now a running gag at that market. The cashiers had never heard that one before and they now see me and think "BUNS!"
My wine shopping and I have never had a problem. Just a perpetual race between the bankruptcy court and Hell.--Rogov
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Daniel Rogov

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Re: So there I was at the grocery store with Annabelle...

by Daniel Rogov » Sun Aug 29, 2010 3:55 pm

Thinking of the culinary festival now taking place in Serbia, I dread to think of what that voice would say had you purchased a package of turkey or sheep testicles. (See the thread at viewtopic.php?f=30&t=34498

Best and Smiling
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Re: So there I was at the grocery store with Annabelle...

by Mike Filigenzi » Sun Aug 29, 2010 4:16 pm

Let's hope this technology doesn't catch on at drug stores....
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Re: So there I was at the grocery store with Annabelle...

by Celia » Sun Aug 29, 2010 5:16 pm

Hehe..."Put your ULTRA-THIN RIBBED CONDOMS in the bag!"

:wink:
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Re: So there I was at the grocery store with Annabelle...

by Karen/NoCA » Sun Aug 29, 2010 8:11 pm

That machine would drive me nuts...really, who wants a machine telling you to put your grocery item into the bag. :evil: That self-check out has not gone over here at all. At least where II shop. Safeway was trying it but the last time I was in the store, I did not see it there. In fact, they used to have a grocery clerk trying to lure people to try it. LOL, no one was biting.
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Re: So there I was at the grocery store with Annabelle...

by Mike Filigenzi » Sun Aug 29, 2010 11:27 pm

Celia wrote:Hehe..."Put your ULTRA-THIN RIBBED CONDOMS in the bag!"

:wink:


Even worse - "Put your ULTRA-THIN RIBBED CONDOMS SIZE EXTRA SMALL in the bag"!
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Re: So there I was at the grocery store with Annabelle...

by Daniel Rogov » Mon Aug 30, 2010 2:09 am

Reminds me of a very old joke.

During the Cold War,the Russians decided on a great propoganda move and ordered from one of the American manufacturers 1 million condoms that would be 12" long and 3" in diameter.

The Americans measured their response carefully and filled the order, each condom marked "Small".

Best
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Re: So there I was at the grocery store with Annabelle...

by Celia » Mon Aug 30, 2010 3:52 am

Mike Filigenzi wrote:
Celia wrote:Hehe..."Put your ULTRA-THIN RIBBED CONDOMS in the bag!"

:wink:


Even worse - "Put your ULTRA-THIN RIBBED CONDOMS SIZE EXTRA SMALL in the bag"!


They don't make them in that size. Large, Extra Large and Donkey are the only three options.

:mrgreen:
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Re: So there I was at the grocery store with Annabelle...

by David M. Bueker » Mon Aug 30, 2010 12:06 pm

Thankfully out automated checkouts don't tell me to put each item in the bag. If they did I would put my fist through the machine.

Note - the checkouts we have are also equipped with a "mute" button!
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Re: So there I was at the grocery store with Annabelle...

by Peter May » Mon Aug 30, 2010 12:08 pm

Self service checkouts here in most supermarket chains. Last week consumer organisation reported that time to check out had risen since their introduction..
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Re: So there I was at the grocery store with Annabelle...

by David M. Bueker » Mon Aug 30, 2010 12:11 pm

Peter May wrote:Self service checkouts here in most supermarket chains. Last week consumer organisation reported that time to check out had risen since their introduction..


I'm hardly surprised. What drives me nuts is when I go to the store & half the auto checkouts are closed! What the...??? :shock:
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Re: So there I was at the grocery store with Annabelle...

by Mark Lipton » Mon Aug 30, 2010 12:28 pm

Celia wrote:Hehe..."Put your ULTRA-THIN RIBBED CONDOMS in the bag!"

:wink:


Frankly, I think that "Put your DEPENDS in the bag" might prove a bit more embarrassing. :oops:

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Re: So there I was at the grocery store with Annabelle...

by Robin Garr » Mon Aug 30, 2010 1:25 pm

Peter May wrote:Self service checkouts here in most supermarket chains. Last week consumer organisation reported that time to check out had risen since their introduction..

This hardly seems surprising, given that full-time checkers develop some skill at running quantities of groceries through quickly. Consumers don't do it enough to develop such skill.

Self-service checkout is all about saving the corporation money by having the customer do the work so low-wage checkers can be let go. None of this saving is passed along to the consumer in the form of discounts, however. In fact, the whole system of weighing each item as it is bagged (with frequent time-consuming machine errors) betrays a corporate assumption that customers are potential thieves.
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Re: So there I was at the grocery store with Annabelle...

by Hoke » Mon Aug 30, 2010 1:41 pm

betrays a corporate assumption that customers are potential thieves.


Oh, mean like the "Really Big Box MegaQuantity Discount Stores" who station inspectors AFTER you go through the check out line to, to check you out one more time to make sure you're not stealing?

My wife so loves that. A line of inspection to get out after you've checked out. :lol:
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Re: So there I was at the grocery store with Annabelle...

by Redwinger » Mon Aug 30, 2010 1:57 pm

Hoke wrote:
betrays a corporate assumption that customers are potential thieves.


Oh, mean like the "Really Big Box MegaQuantity Discount Stores" who station inspectors AFTER you go through the check out line to, to check you out one more time to make sure you're not stealing?

My wife so loves that. A line of inspection to get out after you've checked out. :lol:

One of the reasons I don't shop Costco.
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Re: So there I was at the grocery store with Annabelle...

by Robin Garr » Mon Aug 30, 2010 2:58 pm

Hoke wrote:Oh, mean like the "Really Big Box MegaQuantity Discount Stores" who station inspectors AFTER you go through the check out line to, to check you out one more time to make sure you're not stealing?

My wife so loves that. A line of inspection to get out after you've checked out. :lol:

Your wife is a wise woman, but we already knew that. This is one of the four reasons I only stayed with Costco for one year.
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Re: So there I was at the grocery store with Annabelle...

by Jenise » Mon Aug 30, 2010 3:08 pm

Robin Garr wrote:This hardly seems surprising, given that full-time checkers develop some skill at running quantities of groceries through quickly. Consumers don't do it enough to develop such skill.


But some of us do! Those who don't can go stand six deep in the human cashier's line--I'll be halfway home before they're through.
My wine shopping and I have never had a problem. Just a perpetual race between the bankruptcy court and Hell.--Rogov
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Re: So there I was at the grocery store with Annabelle...

by Hoke » Mon Aug 30, 2010 3:14 pm

Jenise wrote:
Robin Garr wrote:This hardly seems surprising, given that full-time checkers develop some skill at running quantities of groceries through quickly. Consumers don't do it enough to develop such skill.


But some of us do! Those who don't can go stand six deep in the human cashier's line--I'll be halfway home before they're through.


Congratulations, Jenise!

You've followed a course of education and enlightnment, and taught yourself any number of life skills throughout your progression from child to a mature and sophisticated woman of taste and refinement and achievement....enough to be equal to a modestly paid and highly experienced grocery check out clerk!

You go, girl!!! :twisted:
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Re: So there I was at the grocery store with Annabelle...

by Redwinger » Mon Aug 30, 2010 3:27 pm

I always go to the cashier. Well not to long ago, I went to a smallish place that had one cashier lane open and that cashier was also apparently monitoring the self check out. In the middle of my transaction, a customer in the self serve lane was having a problem, so my cashier starts to leave to help her. Oh no you don't!! I politely told the cashier she could assist that customer when she completed my transaction. She did, although I'm sure neither the cashier nor the other customer was pleased with me. Kind of like when a sales clerk stops dealing with me to answer the phone and deals with the caller....I won't put up with that either.
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Re: So there I was at the grocery store with Annabelle...

by Jenise » Mon Aug 30, 2010 5:08 pm

Hoke wrote:
You've followed a course of education and enlightnment, and taught yourself any number of life skills throughout your progression from child to a mature and sophisticated woman of taste and refinement and achievement....enough to be equal to a modestly paid and highly experienced grocery check out clerk!



You betcha. :wink: Now if only they would put the carousel on the right side of the scanner instead of the left, then I could work on my fancing bag-boy skills. (My left hand can't catch.)
My wine shopping and I have never had a problem. Just a perpetual race between the bankruptcy court and Hell.--Rogov
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Re: So there I was at the grocery store with Annabelle...

by Bob Parsons Alberta » Mon Aug 30, 2010 8:38 pm

Self-serve checkouts...love them!
I heard that Walmart in westend took them out, way too much diddling going on.
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Re: So there I was at the grocery store with Annabelle...

by Celia » Mon Aug 30, 2010 9:21 pm

Mark Lipton wrote:
Celia wrote:Hehe..."Put your ULTRA-THIN RIBBED CONDOMS in the bag!"

:wink:


Frankly, I think that "Put your DEPENDS in the bag" might prove a bit more embarrassing. :oops:

Mark Lipton


Incontinence pads embarrass you more than condoms, Markus? hehehe...you're showing your age, matey.. :wink:
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Re: So there I was at the grocery store with Annabelle...

by ChefJCarey » Mon Aug 30, 2010 9:54 pm

Never use the self check-outs. They're just trying to put yet another minimum wage employee on the street. Just go to the shortest line. Never have a problem.
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Re: So there I was at the grocery store with Annabelle...

by Mike Filigenzi » Mon Aug 30, 2010 10:33 pm

My use of self-serve checkout lines depends on the store. The Safeway stores here adopted a rather obnoxious customer service plan a while back that required that each checkout clerk address the customer by name whenever possible. That meant that if you paid with a debit or credit card, they were required to look at your name and say, "Thank you Mr. _____". I found this to be very annoying as I inevitably had to stand there listening to, "Thank you, Mr. Fil.....Mr. Fidge......Mr......uh......." before I could correct them and get my card back. I would have quit shopping there but they happen to have the best ice of any store in the area when it comes to making cocktails. I was very happy when they put self-serve checkout lines in so that I could get my ice and not have to listen to some poor employee butcher my name.
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