About one year ago, I ordered a beautiful oval Boos cutting board from Cooking Enthusiast. It had a steel band around the middle with handles on each end. One side is for all purpose cutting, the reverse for meat. About three months ago, I noticed the wood was starting to split away from an adjoining piece. When the split went all the way through, I contacted the company. They asked me a few questions about the care and use of the board and then asked me to ship it back to them. In the meantime, I sent digital pictures to a lady in customer service by the name of Maria. It was decided that I would pay shipping to send and they would absorb the shipping on the new board, if one was warranted.
After receiving the board, I was told it would indeed be replaced, they would pay shipping and the board would arrive in 7 to 10 days. Earlier, I asked that the new board be delivered before Easter, because I needed to for my cooking chores prior to company coming. What I did not tell them was that I also wanted to show it off to my friend Linda Stradley (What's Cooking America) when she comes to visit next week. She and I share a love of cutting boards! Needless to say, I expressed my disappointment that the board would not be here on time.
Today, UPS came zooming up to my door with a large box...it was my cutting board with a note to me that said, "Ms Calanchini, Good News! It was decided to expedite shipment of the board to you on us! Happy Easter! Maria.
How is that for great customer service? I will be ordering from this company many times and will spread the word about how good they are to work with.