Moderators: Jenise, Robin Garr, David M. Bueker
Jenise
FLDG Dishwasher
43589
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Jenise
FLDG Dishwasher
43589
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Jenise
FLDG Dishwasher
43589
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Mike Bowlin wrote:For years all we had for spice finds were bazaars. We used to have to freeze the spices for a week to 'kill' any creatures that were lurking among the whole spice. What I have always liked about Penzeys is the products are CLEAN sans creatures. I use Penzeys probably every day. I like to make my own masalas using Penzeys and Sultans Delight pantry.
Jenise wrote:Thanks for the warning. How was the factory tour? Did you leave more impressed with Penzey's than before?
Jenise
FLDG Dishwasher
43589
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Dave R wrote:Jenise wrote:Thanks for the warning. How was the factory tour? Did you leave more impressed with Penzey's than before?
Hi Jenise,
We did not take a tour (I’m not even sure they still offer them) but I did take a tour a few years ago and was very impressed. It was in the middle of a weekday so it was me and about 25 retired people. The operation is actually smaller than I thought it would be and less mechanized. The blends they make are all made by hand. They also do everything themselves and do not outsource any of the work. For example, if you go into one of their stores everything from the shelves to the counters to the racks are made by a carpenter in their own woodshop. Same with the catalogue. They do all of the cooking and photography right there at the factory. They also have a test kitchen where they create all of their recipes and then try them out on the employees at lunch time. Wouldn’t that be a great job? Working in the Penzey’s test kitchen? Our group got to taste some apple pie they were working on and it was very good. Another thing that surprised me was how small the customer service/order processing area was. Just a few people. And again, not outsourced. If you call with a question you won’t be talking to someone in Bangalore. We spoke with a couple of them and they seemed extremely friendly. One person was even walking a caller through making a meal! Actually, everyone in the company seemed very happy and nice and I was impressed with their organization from top to bottom.
Jenise wrote:Mike Bowlin wrote:Did you know we have a spice store here?
Jenise
FLDG Dishwasher
43589
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Jenise wrote:Dave R wrote:Jenise wrote:Thanks for the warning. How was the factory tour? Did you leave more impressed with Penzey's than before?
Hi Jenise,
We did not take a tour (I’m not even sure they still offer them) but I did take a tour a few years ago and was very impressed. It was in the middle of a weekday so it was me and about 25 retired people. The operation is actually smaller than I thought it would be and less mechanized. The blends they make are all made by hand. They also do everything themselves and do not outsource any of the work. For example, if you go into one of their stores everything from the shelves to the counters to the racks are made by a carpenter in their own woodshop. Same with the catalogue. They do all of the cooking and photography right there at the factory. They also have a test kitchen where they create all of their recipes and then try them out on the employees at lunch time. Wouldn’t that be a great job? Working in the Penzey’s test kitchen? Our group got to taste some apple pie they were working on and it was very good. Another thing that surprised me was how small the customer service/order processing area was. Just a few people. And again, not outsourced. If you call with a question you won’t be talking to someone in Bangalore. We spoke with a couple of them and they seemed extremely friendly. One person was even walking a caller through making a meal! Actually, everyone in the company seemed very happy and nice and I was impressed with their organization from top to bottom.
Great to know! I would never have dared picture anything so idyllic.
Sounds like a great company like Zappos !! Spice Hut on Kellog in Bellingham marked for next northern visit.
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