Moderators: Jenise, Robin Garr, David M. Bueker
Jenise
FLDG Dishwasher
43588
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Carl Eppig
Our Maine man
4149
Tue Jun 13, 2006 1:38 pm
Middleton, NH, USA
Jenise
FLDG Dishwasher
43588
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Howie Hart
The Hart of Buffalo
6389
Thu Mar 23, 2006 4:13 pm
Niagara Falls, NY
Jenise
FLDG Dishwasher
43588
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Jenise wrote:Karen, I bought it from an authorized dealer, who are authorized to repair. Doesn't mean they get a lot of experience working on them, though; and Viking's not there to help if I keep having trouble locally getting things fixed right. It's just been one thing after another with that oven, something that should work trouble-free for decades.
Howie--no idea what part we need, unfortunately. Not sure Bob would even brave trying to fix it himself, though he's generally terrifically handy, since it involves regulating gas--or without Viking's help in troubleshooting the problem.
Carrie L.
Golfball Gourmet
2476
Thu Oct 12, 2006 8:12 am
Extreme Southwest & Extreme Northeast
Jenise
FLDG Dishwasher
43588
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Carrie L.
Golfball Gourmet
2476
Thu Oct 12, 2006 8:12 am
Extreme Southwest & Extreme Northeast
Jenise
FLDG Dishwasher
43588
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Karen/NoCA wrote:Maybe the Viking Spy Bots will pick up on this conversation and give you two a shout out.
Jenise
FLDG Dishwasher
43588
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Carrie L. wrote:Okay, well the service guy is still here, finishing up, but here's the deal. I asked him to check my oven temps because things seemed to be overcooking. So, the first question he asked was, "Do you always let your ovens preheat at least 15 minutes first?" Apparently during those 15 minutes, the temperatures fluctuate dramatically (especially with gas) in order to reach the steady temperature you choose, and at times go up really high before they "land" at your desired temp. So, he then let it heat up and was all set to tell me the temp was fine, because "look, it's set to 350 and your temp is 354," but then the next time I came back into the kitchen he said, "Whoa, now it's up to 460...what the...?" So apparently in my large oven the thermostat is broken, but he's having trouble getting in touch with Viking to give me an estimate so he's going to have to call me with it. The smaller oven thermostat is okay (which is odd because that's the oven that overcooked my puddings.) However, it's oven door is slightly bent (he said because the installers often carry the units by their handles.) It also doesn't close properly and unless you push it past where it gets stuck, it's open a bit so the oven runs hotter to compensate for the cooler air creeping out. He fixed it as well as he could. And fixed our ice maker problem as well as he could (do you see a pattern?) but he said the switch is going to need replacing because it's getting corroded.
I'll come back and post again when I get the estimate for the thermostat. I know it will not be cheap!
Today's service call, not too bad: $138.00. He was here for almost two hours.
Redwinger
Wine guru
4038
Wed Mar 22, 2006 2:36 pm
Way Down South In Indiana, USA
Redwinger wrote:Mental note to self: Do NOT buy a Viking range.
Jenise wrote:...there's no stand-alone Viking corporation any longer. They were bought by Amana who got bought by Whirpool--or something like that
Jenise
FLDG Dishwasher
43588
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Mark Willstatter wrote:I read somewhere that Viking got their start in refrigerators by buying a high-end design from Amana, so maybe that's the connection you heard about. Anyway, it sounds like you can blame a "corporate entity" if you want but it's a relatively modest-sized one I'd never heard of until today.
Carrie L.
Golfball Gourmet
2476
Thu Oct 12, 2006 8:12 am
Extreme Southwest & Extreme Northeast
Jenise
FLDG Dishwasher
43588
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Carrie L. wrote:Got the estimate...
$389 to replace the thermostat in the large oven and the part that selects "cubes" or "crushed ice" on the freezer door. We're going for it.
Carrie L.
Golfball Gourmet
2476
Thu Oct 12, 2006 8:12 am
Extreme Southwest & Extreme Northeast
Jenise wrote:Carrie L. wrote:Got the estimate...
$389 to replace the thermostat in the large oven and the part that selects "cubes" or "crushed ice" on the freezer door. We're going for it.
That's not bad! I was expecting worse. Did they price the thermostat separately or was it all one big number?
I'm scheduled for service next Monday. Had to wait to get this Russian guy who has been promoted to service department foreman--he'll still make house calls when requested but only a few each week. He's a 'stove whisperer' compared to the rest.
Jenise
FLDG Dishwasher
43588
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Carrie L. wrote:That's great you get to request someone you have confidence in. Unfortunately, I think these guys are a dying breed...
Jenise
FLDG Dishwasher
43588
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
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