Moderators: Jenise, Robin Garr, David M. Bueker
Jo Ann Henderson
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ChefJCarey
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Noir Side of the Moon
Robert Reynolds
1000th member!
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Maria Samms wrote:Hey Julia!
I once had an experience similar to Robin's with the chocolate. I was pregnant with my first child and had gestational diabetes. I bought some Russell Stovers sugar free chocolates...bit into one. Put it down and noticed it was crawling with bugs...UGGGGHHH...it was pretty horrible! Also found an ant on a Roy Rogers Cheeseburger.
Maria Samms
Picky Eater Pleaser
1272
Thu Dec 28, 2006 8:42 pm
Morristown, NJ
Jenise
FLDG Dishwasher
43596
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
chef Rick Starr wrote: and when she went to slice it in half to spread butter on it there was a note inside saying USED BREAD.
Jenise
FLDG Dishwasher
43596
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
Robert Reynolds wrote:Once long ago I noticed a green caterpillar amongst the lettuce in a salad (at Red Lobster, blecch! It was my Ex's favorite). When I pointed it out to the waiter, he apologized profusely and took it to the kitchen. Within minutes the manager appeared, also apologizing, and said "of course your meals are on us".
ChefJCarey
Wine guru
4508
Sat Mar 10, 2007 8:06 pm
Noir Side of the Moon
Never went back. Note to all restaurants: you're not judged by the mistakes you make, you're judged by how you handle the mistakes you make.
Robin Garr wrote:When Mary and I were in Paris a couple of years ago, she found a tiny, live snail slowly crawling across her salad plate at Christian Constant. Being the kind-hearted soul that she is, she retrieved it on a napkin and carried it out to a nearby patch of grass to give it its freedom. At least we knew the greens were very fresh.
They didn't comp my meal, instead they offered a free dessert but at a point where he knew we couldn't possibly accept it as we were on our way to the theater, a deadline the waiter'd been apprised of when we sat down.
Jenise
FLDG Dishwasher
43596
Tue Mar 21, 2006 2:45 pm
The Pacific Northest Westest
JuliaB wrote:You were better off without the free dessert. I'm sure you've heard the horror stories of kitchen retaliation!
JB
ChefJCarey wrote:Never went back. Note to all restaurants: you're not judged by the mistakes you make, you're judged by how you handle the mistakes you make.
I could not agree more. I had a policy in all my restaurants of offering free meals to guests with legitimate complaints - free meals the NEXT TIME they visited the restaurant.
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