by Hoke » Mon Mar 31, 2014 5:18 pm
Tom: okay, agreeing to disagree is fine. I still think the problem is not with my point, but that I'm not explaining it very well.
Let me try it a different way:
Many years ago I left a corporate executive position in a big city to go to a small town to design/build/create a top-of-the-line beverage store in an area that was considered moribund and backwards.
The stores that existed were the very old-fashioned "pint and half pint" stores, mostly selling cases of beer and some whiskey and maybe, just maybe, a rack or two of predictable, everyday, ordinary wines. 33 of those in the wet county area.
We took over one of the stores to get "grandfathered" for a license, tore it down and built a huge, expansive, brightly lit, sparkling clean and meticulously maintained state-of-the-art store. Instead of a dim, cramped little building, this was more like a big grocery or department store, very inviting from the street and very welcoming once you came inside. Some wood tones, some carpeting, lay down wine racks...you get the picture.
My rule was simple: if it was legal in the state to sell it, we had it in stock. Period. And we went to distributors and aggressively pursued them bringing in new items that I knew would be popular, even to the point of guaranteeing to buy whole shipments if their overall sales were slow.
Took out full page newspaper ads with special prices, bragging about our great selection, which no other store had done before. Trained our people and always had someone in the store that could talk intelligently about wine and beer and spirits. Sponsored tasting groups. Held dinners. Did things like setting up two Ferraris in the middle of the sales floor with all kinds of luxury wines and spirits and gift ideas around them, letting people sit in the car---the only time they'd ever be able to say they sat in a Ferrari.
The result of all this? Our sales boomed from day one and just kept getting better. Not only did we pull from our competitors, but we drove up the sales for the entire area, pulling people in from up to one hundred miles away...because we were flashy and loud, sure; but primarily because we said over and over and over again that we had the best selection in the state.
The other upshot was the dollar-per-bottle sales figure shot up much higher, right along with consumption totals. When I increased ads and displays on wines significantly....wine sales overall increased significantly. When I did the same with beer, beer sales volume and profits went through the roof.
That's what I mean by sophisticated techniques driving the market: have more wines and beers available, and present them in ways to make them attractive,alluring and an "affordable luxury", and you will increase consumption.
Having successfully attracted the customers to the store I worked very hard at encouraging them to constantly try new things and to become more adventurous. I cultivated their appetites. The results? Both volume (consumption) and money spent continued to increase. People were drinking more wine more often, incorporating it into their lifestyles, and inducing their friends to do likewise.
So that's a better description of what I was trying to say.
Now if New Hampshire didn't have those stores on the major highways at the border (going in and out of the state from their prime source of Mass.); if those stores weren't there and you could find only small, poorly located, dreary little stores with limited selections and people that didn't particularly know or care about what they had on sale...would the sales in New Hampshire, and the consumption, be anywhere near what it is?