Ian Sutton wrote:Hoke
Just one thought on the concept of a refund. Would it not depend on one's relationship with the retailer?
If I'd just popped into a shop, selected the bottle myself, then been upset at not liking it or it not being typical/varietal... well that's just tough luck.
However if I'd popped into my favourite merchant, who'd recommended the wine to me, saying it's a great riesling and as I'm such a fan of Mosel rieslings, this would be right up my street. Then perhaps I might pass comment next time I was in, that the wine wasn't at all like they described. I know of at least one local merchant who would refund without question in such a situation - as he's utterly focused on repeat business and building up a relationship with his customers.
Personally I don't even return corked bottles (though I really should). To date I've only ever returned 2 bottles (one fizzy through unintended secondary fermentation and the other through a seriously leaky screwcap), so whilst there might be a legitimate reason for a refund, I seriously doubt whether I myself would be asking for one.
regards
Ian
Ian:
Sure, everything's situational, but simply buying wine, finding out you don't care for it, or are disappointed, is no grounds for return. Whether casually or, as in the case David cited, pursuing a wine like the holy grail for a long while, then being disappointed in it and feeling his time was wasted. Again, that's just disappointment and it's neither the retailer's nor the producer's fault...it's just David's disappointment. (But he already said he was indulging in hyperbole because of said disappointment, so it's a moot point.)
In the theoretical case you cite...that of a trusted retailer urging you to buy a bottle which you then didn't like...I thought long and hard. And the answer is, No, I don't think you should ask for a refund. But I also think a good retailer (especially one that knew you) would offer you the refund or exchange for another bottle under the circumstances.
What I would do in that circumstance is when I was next in the shop I would comment that I really didn't care for that wine he reccoed all that much---either I had a bad bottle or it just wasn't to my taste (in the case of this Germano it demonstrably was NOT a bad bottle, just not what someone expected; others liked it). And that's all I'd say. If the retailer then offered restitution, I'd take it. If he didn't, I wouldn't push the issue.
True, I'd be more careful about following that person's reccos in future. But I'd just put it down to different tastes and let it go at that. Certainly wouldn't ask for a refund. The only....only...way I would expect a refund is if the retailer explicitly said, "Buy this on my recco. If you don't like it for any reason, bring it back and I'll give you your money back." Then, yes.
As to the original controversy of this thread...as I said, I'm disinterested. But not uninterested. Since I have no emotional stake here, I can see both sides. I can see Oliver's pov, from being very involved at the winery and understanding the entire process of the wine, then being puzzled by what seemed like either contradictory or confusing statements on the wine. I can also see David's side of investing so much time in the hunt only to be disappointed in the wine.
I can also see the side...let's say facet to keep things clear---that different people reacted in different ways to this wine. Some liked it (even though they couldn't 'pin it down' to a variety; some thought it was merely okay; other's didn't like it Seems to me like the guy who reacted the most was the guy who had the most invested in it (both money and wanting it to be a big hit); so it became an emotional issue. Thus, David and Oliver both had emotions getting in the way of objectivity.
My take? Wasn't there, as someone pointed out. So I don't know. What I do know though, is that wines don't always conform to what we want them to be. And I also know that if I was trying a Riesling from the Piemonte, I wouldn't expect totally classic markers of what I thought Riesling should be (different place); and I would be hesitant to ascribe flavors to either stylistic touches or manipulation that might...or might not...be there. That's just supposition. (Hey, I once watched a highly respected winemaker taste an Aussie old vine Marsanne and go on and on about the gentle oak nuances blah blah blah, and how the winemaker really handled the oak well blah blah blah. Not a touch of oak every went near that wine. Even highly professional people don't always get everything right, and let their minds lead them to where they think they want to go.)
I've had Riesling from the Piemonte. Had even more from the not-too-distant southern Lombardia region of the Oltrepo Pavese. Some of the Oltrepo Pavese was pretty darned impressive, but not in the same way that Austrian or German Rieslings--or even the Alto Adige Rieslings--might be. Different place; and I subscribe to the theory that Riesling, in particular, is highly reflective of terroir (both geographic and human).
Wish I had been there. Would have, apparently, been very interesting.

